Online Redemption Portal Terms and Conditions

• The unprecedented nature of COVID-19 crisis has compelled many airlines to reassess and amend their respective Refund Policies. Should you require further information, kindly refer to the respective airline's Refund Policy.
• These Terms become effective when you use the UCount Rewards Online Redemption Portal.
• You must read these Terms and make sure that you understand them.
• You must comply with these Terms as they are a binding agreement between you and us.
• Important clauses, which may limit our responsibility or involve some risk for you, will be in bold and italics. You must pay special attention to these clauses.

The singular includes the plural and the plural includes the singular. References to days refer to calendar days.

• Business means a Standard Bank Business customer with an annual turnover of less than R20 million or Agric Entrepreneur customer with an annual turnover of less than R3 million, which has registered for UCount Rewards for Business.
• Card means a Standard Bank Debit, Credit or Cheque Card, excluding Travel Lodge Cards, Diners Club Cards, Garage Cards, Fleet Cards and any co-branded credit cards.
• Collect means the process by which you can collect Rewards Points when using your Card.
• Contact Centre means the UCount Rewards contact centre that can be reached on 0860 UCOUNT (82 68 68).
• CPA means the Consumer Protection Act 68 of 2008, as amended from time to time.
• E- Voucher means an electronic voucher which you can purchase on the UCount Rewards Online Redemption Portal and which can be used at a Third Party Supplier for a limited time.
• Group means Standard Bank Group Limited, its subsidiaries and their subsidiaries.
• Individual means a Standard Bank customer who has registered as a member of UCount Rewards.
• Member means a Standard Bank customer who is registered for UCount Rewards or UCount Rewards for Business.
• Non-member means a Standard Bank customer who is not registered for UCount Rewards or UCount Rewards for Business.
• Personal Information means Information about an identifiable, natural person and where applicable, a juristic person, including, but not limited to information about: race; gender; sex; pregnancy; marital status; nationality; ethnic or social origin; colour; sexual orientation; age; physical or mental health; well-being; disability; religion; conscience; belief; culture; language; birth; education; medical, financial, criminal or employment history; any identifying number, symbol, e-mail, postal or physical address, telephone number; location; any online identifier; any other particular assignment to the person; biometric information; personal opinions, views or preferences of the person or the views or opinions of another individual about the person; correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence; and the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person.
• Process means any operation or activity, automated or not, concerning Personal Information, including: alteration, blocking, collation, collection, consultation, degradation, destruction, dissemination by means of transmission, distribution or making available in any other form, erasure, linking, merging, organisation, receipt, recording, retrieval, storage, updating, modification, or the use of information. Processing and Processed will have a similar meaning.
• Redeem means using your Rewards Points to pay for products and/or services at the UCount Rewards Online Redemption Portal.
• Rewards Account means the UCount Rewards or UCount Rewards for Business account that we open for a Member when we approve the Member’s registration for UCount Rewards or UCount Rewards for Business.
• Rewards Points means the points a Member can Collect and Redeem, as well as points that we award the Member with UCount Rewards or UCount Rewards for Business.
• Third-Party Supplier means a retailer from which you can buy goods or services on the UCount Rewards Online Redemption Portal.
• UCount Rewards for Business means the rewards programme we offer to Businesses which rewards these Businesses for their business banking relationship with us.
• UCount Rewards means the rewards programme we offer to Individuals which rewards these Individuals for their banking relationship with us.
• UCount Rewards Online Redemption Portal means an online facility where you can Redeem your Rewards Points, a Card or a combination or Rewards Points and a Card to buy various goods and services.
• us/our/we/Standard Bank means The Standard Bank of South Africa Limited.
• You/your means a Member or Non-Member who uses the UCount Rewards Online Redemption Portal.

• The UCount Rewards Online Redemption Portal allows you to redeem your Rewards Points for selected services.
• Members must register and log on to the UCount Rewards website to access the Online Redemption Portal to Redeem Rewards Points.
• For a list of redemption options on the UCount Rewards Online Redemption Portal please refer to the UCount Rewards Programme Rules.

• Payment can be made with a Card or by Redeeming Rewards Points or by using a combination of a Card and Rewards Points.
• When you Redeem Rewards Points, we will process the transaction against your available Rewards Account balance. You will only be able to spend Rewards Points up to the value of Rewards Points in your Rewards Account.
• The total amount will be deducted from your Rewards Account and/or debited from your Card.
• Once you have paid for goods or services, you cannot stop or reverse the payment.
• If you buy an E-Voucher, we will send an SMS to the cell phone number you have given us with a code which you must give to the relevant Third Party Supplier in order to redeem the E-Voucher.
• You may only redeem your Rewards Points for the following:
• Airtime and data vouchers
• E-Vouchers
• Charities
• Lending products (Revolving Credit Plan and/or Personal Loan)
• Savings and Investment products (Auto Share, Notice Deposit, Puresave and/or Tax Free)
• We will not be responsible for any delay in the delivery of your e-Voucher/s for reasons that are beyond our control, including where you have given us the wrong email address or cell phone number.