Secure your UCount Rewards Card

How 3D Secure works for your UCount Rewards Card

You can redeem your UCount Rewards Points to pay for your purchases at our online UCount Rewards Retailers by using your activated UCount Rewards Card. You may need a 3D SecureCode to authenticate your UCount Rewards Card and to complete your payment on the order check-out page.

To get your "3D SecureCode", an OTP (One-Time Password) will be sent to the cellphone number we have for you on record. Once you have finished shopping and want to make your payment with your UCount Rewards Points, simply:

  • Enter your 16-digit UCount Rewards Card number
  • Enter your name
  • Enter your card expiry date
  • Enter the 3-digit CVV number on the back of your card.
  • An OTP will be sent to you via SMS or email (depending on what option was chosen)
  • You will then be prompted to enter the OTP to complete the payment process.

Please note that your UCount Rewards Card must be activated in order to redeem your Rewards Points instore or online. If you haven't yet activated your UCount Rewards Card, you can do this instore, online or by calling the UCount Rewards contact centre on 0860 UCOUNT (82 68 68).

Part payments

The option to part-pay using a Credit, Debit or Cheque card is not available for online purchases at all of the Rewards Retailers. If you want to redeem your UCount Rewards Points at the Rewards Retailers, you will need to have enough Rewards Points available to cover the total purchase price of an item/s.

Hints for shopping safely online

Whenever you shop online, even if you are shopping on a website that is protected by 3D Secure, it makes sense to take some simple precautions to protect yourself against fraud:

  • Always shop with retailers you know, or research them first to ensure they are reputable and reliable.
  • Keep a record of your online transactions, and always keep purchase confirmation emails.
  • Check the website's delivery and return policies to ensure that unsatisfactory items can be replaced or refunded.
  • Look for key or lock symbol in the browser window and check the website address, which should begin with https:// rather than http://
  • Make sure your browser and your computer's operating system software are up to date and that you have reliable anti-virus protection.
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Keep your information personal

At Standard Bank, your personal information is as personal to us as it is to you, which is why we'll never ask you to provide us with your login details.