Frequently Asked Questions

Signing up for UCount Rewards for Business
Which businesses qualify to sign up for UCount Rewards for Business?
  • UCount Rewards for Business is available to all Standard Bank business customers with an annual turnover of R20 million or less; or Agric Entrepreneur customers with an annual turnover of R3 million or less.
  • In addition, customers must have a qualifying Standard Bank Business Current Account or BizLaunch to qualify.
Who can sign up on behalf of a business?
  • Only one of the authorised signatories on the Business Current Account that we have on record can sign up for the programme on behalf of a business.
I have more than one Business Current Account; can I sign up all of these?
  • If all of your Business Current Accounts are for the same business, you only need to sign up for one UCount Rewards for Business account. Any signatory of any of these Business Current Accounts can sign up for the programme, after you obtain a resolution from the business and give it to your Business Banker. This resolution is only a pre-requisite for a business with more than one Business Current Account linked to it.
What happens if the authorised transactor changes?
  • You can phone the UCount Rewards Contact Centre on 0860 82 68 68 and change the transactor on the UCount Rewards account.
If the transactor is no longer an authorised signatory, how do I change this?
  • Our data will pick up that the transactor is no longer an authorised signatory on your Business Current Account. We will block your UCount Rewards account redemptions until the signatory records are updated and a new transactor registered.
Can minors sign up for UCount Rewards for Business?
  • Yes, with the consent of a parent or guardian.
  • Contact your Business Banker for help registering a minor.
Can Business Banking customers sign up for UCount Rewards for Business?
  • Business Banking customers are only able to sign up for UCount Rewards for Business if they have a Business Current Account or BizLaunch. The UCount Rewards and UCount Rewards for Business accounts operate separately; you can’t transfer UCount Rewards Points between the different accounts.
How do I sign up for UCount Rewards for Business?
  • Online (www.standardbank.co.za/ucountbusiness)
  • In branch, through your Business Banker
  • Call the UCount Rewards Contact Centre on 0860 82 68 68
  • SMS your name and the word "REWARDS" to 31645 (SMS's cost R1.00 per SMS)
What happens if the Standard Bank system does not have a cellphone number or email address for me as a signatory?
  • You will be able to sign up for the programme.
  • You will be able to earn UCount Rewards Points.
  • You will however not be able to create an online profile on the UCount Rewards for Business website in order for you to:
  • Activate your Business Rewards Card
  • Check your Rewards Points balance
  • Check which Tier Level your business is on
  • Update your marketing consent
  • Change your Business Rewards Card PIN
  • Get your 3D SecureCode for online redemptions.
What will happen if I cancel my Business Current Account or BizLaunch?
  • You will be involuntary deregistered
Fees
How much does UCount Rewards for Business cost?
  • Membership costs R365 per annum, payable by debit order from a Standard Bank Business Current Account or BizLaunch only.
Why is my first debit order amount higher than the annual membership fee of R365?
  • The UCount Rewards for Business membership fee is charged in advance annulay and is valid from the day you sign up to the day before your debit order runs on your selected date. A pro-rata fee will be added to your membership fee so you can start earning Rewards Points as soon as you sign up.
Will I pay this higher amount again?
  • Only if you change the day of the debit order, this may impact the first debit order after the change. Pro-rata fees may, therefore, be added to your next annual debit order.
Which period is covered by the pro-rata fee?
  • UCount Rewards for Business membership fee is charged in advance for the year. The pro-rata fee covers you from your sign up day to the day before your first debit order runs.
Are there other fees?
  • All the fees are available on the website; these include:
Re-joining feeR 37.00
PIN reset fee (first three are free)R 10.00
Card replacement feeR 55.00
UCount Balance SMS feeR 1.00
Card courier fee (optional)R 94.85 Main Centres and R 151.22 Regional Centre
Can I pay my membership fee by debit order from any account?
  • The UCount Rewards for Business debit order can only be loaded against your Standard Bank Business Current Account or BizLaunch. No payments from the accounts of third parties will be allowed.
Can I make changes to my debit order details once registered?
  • Yes, the transactor can change the debit order date or debit order account number by phoning the UCount Rewards Contact Centre on 0860 82 68 68 or via their Online Profile on www.standardbank/ucountbusiness.
Welcome Pack
What happens once I have successfully signed up for UCount Rewards for Business?
  • We’ll send a welcome letter addressed to your business, as well as all the Business Current Account signatories, including you, the transactor. This letter will confirm your registration and the debit order payment for the programme.
  • If you sign up with an email address, you’ll receive a welcome email detailing how UCount Rewards for Business works, together with Terms and Conditions. A separate letter containing your Business Rewards Card will be sent by post to the business signatory who signed up.
  • Should you sign up and not provide an email address, you can pick up a Welcome Pack from your Business Banker at a Standard Bank branch. Included in your Welcome Pack is a welcome brochure, your Business Rewards Card and the Terms and Conditions.
  • Should you require your Welcome Pack to be couriered to you, please select this option when signing up. There will be additional costs for couriering the card to you. (card fees)
  • If your Welcome Pack does not arrive within 21 days of signing up, please contact the UCount Rewards Contact Centre on 0860 82 68 68.  We will send a new one.
Your Business Rewards Card
  • The Business Rewards card is a pre-paid debit card that you’ll use to redeem your Rewards Points at our Rewards Retailers, Redemption Retailers or for fuel and oil at Caltex.
Where can I use my Business Rewards Card?
  • Your Business Rewards Card can only be used to redeem Rewards Points at our Rewards Retailers, Redemption Retailers, Bidvest Premier Airport Lounges or for fuel or oil at Caltex.
Do I need to swipe my Business Rewards Card before I swipe my Standard Bank Card to earn Rewards Points?
  • No, you only need to swipe your Business Rewards Card when you are redeeming your Rewards Points. Once signed up, you’ll automatically start earning Rewards Points every time you use your qualifying Standard Bank Business credit, cheque or debit card.
Can I use my Business Rewards Card to withdraw cash from an ATM?
  • No, you cannot use your Business Rewards Card at an ATM (i.e. to withdraw cash, make transfers or get balance enquiries)
Can I use my Business Rewards Card internationally?
  • No, you can only use your Business Rewards Card in South Africa at Rewards Retailers, Redemption Retailers, Bidvest Premier Airport Lounges and for fuel or oil at Caltex in South Africa.
How do I report a lost or stolen Business Rewards Card?
  • Contact the UCount Rewards Contact Centre immediately on 0860 82 68 68, twenty-four hours a day, seven days a week. During office hours, you will be transferred directly to a consultant who will assist you to cancel your Business Rewards Card. After hours, the UCount Rewards Contact Centre’s Interactive Voice Response system (IVR) will give you the option to report your card as lost or stolen. You will then need to phone again during working hours to request your replacement card.
  • Online via the UCount Rewards for Business website. Sign in with your Username and Password, then click on the UCount Rewards Card tab and select either Cancel or Suspend card.
How do I get a new Business Rewards Card?
  • You can order your replacement card by calling the UCount Rewards Contact Centre on 0860 82 68 68 or by signing into the UCount Rewards for Business website. We will courier your new card to you, or you can collect one from your Business Banker at a Standard Bank branch. You will then need to activate the card. You can activate your new Business Rewards Card online on the UCount Rewards website, or via the UCount Rewards Contact Centre.
I need to dispute a Business Rewards Card transaction?
  • You must call the UCount Rewards Contact Centre on 0860 82 68 68 or email [email protected] and report the disputed transaction/s immediately. It will take approximately 45 business days to investigate the dispute.
How many Rewards Points can I redeem on my Business Rewards Card?
  • For your protection, you can redeem a maximum of R30 000 worth of Rewards Points in a calendar month on your Business Rewards Card.
3D Secure
What is my UCount Rewards Card’s 3D SecureCode?
  • 3D Secure is a free service that provides an extra layer of security when making online purchases from merchants. Use your UCount 3D SecureCode, a five-digit code, to authorise online transactions when purchasing from Rewards Retailers. Updates and upgrades to 3D Secure continue to be free.
What is 3D Secure?
  • 3D Secure is an internationally-recognised security standard which protects your Business Rewards Card against unauthorised online use.
What is a CVV number?
  • CVV is an anti-fraud security feature to help verify that you have your credit card. For Visa/MasterCard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card’s account number.
How do I get my Business Rewards Card 3D SecureCode?
  • Sign in to the UCount Rewards for Business website, select "Manage" your Business Rewards Card’ and then select "Get my 3D SecureCode" from the options available.
Why can’t the Contact Centre agent provide me with my 3D Secure Code?
  • For your security, the UCount Rewards Contact Centre can’t access the One Time Pin (OTP) sent to your cellphone to verify who is requesting your 3D SecureCode.
Why is the 3D SecureCode process different for my Business Rewards Card and SBSA Cheque/Credit Card?
  • The UCount Rewards Card uses a static 3D SecureCode process and while your SBSA Cheque/Credit card uses a dynamic 3D SecureCode process.
What happens if I forget my Business Rewards Card 3DSecureCode?
  • Sign in to the UCount Rewards for Business website, select "Manage" my UCount Rewards Card’ and then select "Get my 3D SecureCode". A new 3DSecureCode will be generated.
Do I need a new 3DSecure Code for a new or replacement Business Rewards Card?
  • Yes, you would need to select "Get 3D SecureCode" to generate a 3D SecureCode for the new or replaced Business Rewards Card.
Do I also need to use my 3D Secure Code for instore redemptions with my Business Rewards Card?
  • No. Your Business Rewards Card 3D SecureCode is for online purchases at Rewards Retailers only.
Earning Rewards Points
Where can I earn Rewards Points?
  • When swiping your qualifying Standard Bank business credit, cheque or debit card you earn:

1. Card Rewards – You can earn up to 1.25%* back in Card Rewards on your everyday qualifying Standard Bank business credit, cheque or debit card.

2. Fuel Rewards – Earn up to R5* back in Fuel Rewards per litre of fuel or oil purchased at Caltex.

3. Travel Rewards – earn up to 40%* back in Travel Rewards on all your domestic flights* purchased from the UCount Online Travel Mall.

4. Rewards Retailers – Earn up to 2.5%* back in Rewards Points on your online or instore purchases at our Rewards Retailers.

5. Tier Rewards – Earn up to 500* points per month in Tier Rewards even if you haven’t used your cards.

6. Social Rewards – Earn Social Rewards on social media by linking your Twitter account and get rewarded for positive interactions with #UCountBusiness.

7. Dual Membership Rewards – Earn 3600* points for being a member of both our UCount Rewards and UCount Rewards for Business programmes for 12 consecutive months.

What is a Dual Membership Bonus and how do I qualify?
  • A Dual Membership Bonus will be awarded to your Business Rewards Account if the director or shareholder or business representative or sole proprietor (as the case may be) is registered on both the UCount Rewards and UCount Rewards for Business programmes for 12 consecutive months.
What is a rewards point worth?
  • 10 Rewards Points = R1
Can I earn Rewards Points on UCount Rewards for Business when using my business credit, cheque or debit card?
  • No, only qualifying business banking cards are eligible to earn Rewards Points on the UCount for Business Rewards programme. However if you are also a member of the UCount Rewards programme you will be able to earn Dual Membership Rewards.
What if I use all my Standard Bank business cards for purchases?
  • You will earn Rewards Points at the rate applicable to the card type you used for each transaction or purchase, calculated in a chronological order.
  • Qualifying debit and cheque card purchases will earn Card Rewards at the same rate while qualifying credit card purchases earn Card Rewards at a higher rate.
At what rate do I earn Rewards Points if I use SnapScan to pay for a transaction?
  • You will earn Rewards Points at the rate of Card Rewards applicable to the type of qualifying Standard Bank business card loaded onto your SnapScan app. That is, if you loaded your qualifying Standard Bank business credit card details onto your SnapScan app, you will earn Card Rewards at the rate applicable to credit cards for your Business Rewards Tier Level for all your SnapScan transactions.
What if I pay for the same transaction partly with my debit or cheque card and partly with my credit card?
  • You will earn Card Rewards at the rate applicable to the card type for each portion of the value paid with that card.
If I spend on both my debit or cheque and credit cards, will I earn Card Rewards on both cards?
  • Yes, at a rate applicable to each card.
How often will my Rewards Points be credited to my UCount Rewards for Business account?
  • Rewards Points will be allocated retrospectively and credited to your UCount Rewards for Business account on the last day of each month. Example: Rewards Points for purchases made on the 16th of October to the 15th of November will be allocated to your rewards account on the last day of November, that being 30th November.
What is a fixed cycle?
  • Fixed cycle means the period of time that runs from the 16th day of one month until the 15th day of the following month.
  • Eligibility to earn and redeem Rewards Points is determined on the last day of every fixed cycle.
What does it mean to be in "good" standing?
  • Good standing means that you are not in breach of any of your obligations towards us, all your accounts with us are up to date, not in arrears, dormant, or overdrawn and you and all your accounts are FICA compliant, compliant with all other applicable laws and our internal polices or are considered to be in good standing for any other reason.
  • You will be deemed to not be in good standing if you default on any of the above, or if you default on any restructured payment plan agreement you have arranged with us.
May I still sign up UCount Rewards for Business if any of my accounts are not in good standing?
  • No, you may not sign up for the programme.
What are the consequences for me if my account is not in good standing?
  • You will not Earn any Rewards Points if any of the products you hold with us are not in Good Standing but you can Redeem Rewards Points which you earned when you were in Good Standing.
  • Your annual membership fee will still be charged.
When does UCount Rewards for Business determine my status as being in "good" or "bad" standing?
  • Your standing with and your eligibility to earn and redeem Rewards Points will be determined on the last day of every fixed cycle.
What if I disagree or want to dispute my bad standing status?
  • You will have 60 days after the end of the month in which your status was defined as "no" in good standing’ to query your account status by contacting the UCount Rewards Contact Centre.
Social Rewards
What are Social Rewards?
  • Social Rewards is one of the ways you can earn UCount Rewards Points. Earn Rewards Points for linking your Twitter Account to UCount Rewards. You will also be rewarded for your positive interactions with #UCountBusiness.
Can members earn Rewards Points for linking their FACEBOOK and / or Instagram?
  • No, you cannot link your Facebook and /or Instagram account at present – this restriction is based on data privacy laws from Facebook and Instagram.
How many Rewards Points will I earn?
  • Rewards Points will be awarded based on the number of followers you have:
Category Number of Followers
A 10 001+ followers
B 1 001 - 10 000 followers
C 0 - 1 000 followers
Activity Points Allocation
Link your Twitter account A=200, B=100, C=50
Using #UCount only A=50, B=30, C=10
Using #UCount with a picture A=70, B=50, C=30
Retweet or sharing #UCount A=50, B=30, C=10

Note: We will reward you with Social Rewards on up to 8 activities per month.

Are members rewarded separately for the number of followers they have?
  • Yes, you will receive Rewards Points for activity on your linked Twitter account. i.e. 10 001 followers on your Twitter account = 200 points and 1001 followers on your Twitter account = 100 points
Will Standard Bank/UCount Rewards have access to my social media profiles?
  • Yes. When you link your accounts, the authorisation allows Standard Bank and/or UCount Rewards to see when you are talking about UCount Rewards so that you are able to earn more Rewards Points. Standard Bank and/or UCount Rewards will not access any further details on your profile without your permission.
What will Standard Bank and/or UCount Rewards be able to access when I link my social media accounts?
  • Standard Bank and/or UCount Rewards will only access the tweets from your Twitter account
Will my social media (Twitter) account details be shared?
  • No, your social media account details are private and will not be shared.
When will my Rewards Points be awarded?
  • Rewards Points will be posted to the members accounts on a daily basis.
What do I do if my Rewards Points were not allocated or are incorrect?
Is there a limited time period to earn Rewards Points?
  • No, there is no time line for earning Rewards Points

Social Rewards linking process Click here

Redeeming your Rewards Points
Where do I redeem my earned rewards points?
  • By swiping your activated UCount Rewards Business Card at any of our Rewards Retailers, Redemption Retailers such as the Bidvest Premier Airport Lounges, or at Caltex.
  • By signing in to the UCount Rewards Online Redemption Portal or UCount Travel Mall using your username and password.
  • By calling the UCount Rewards Contact Centre on 0860 82 68 68.
How do I redeem my Rewards Points into my Notice Deposit account?
  • You can redeem a minimum of 2500 Rewards Points (R250) into your Notice Deposit Account on the UCount Rewards Online Redemption Portal or by calling the UCount Rewards Contact Centre on 0860 82 68 68.
How do I redeem my Rewards Points towards funding a student’s education?
  • You can redeem a minimum of 1000 Rewards Points (R100) towards a student’s tertiary education at www.feenix.org.
  • You will need to create a profile on the Feenix.org website. Then, to select your preferred student, click on Find a Student.
  • To donate, enter your UCount Rewards for Business Card details and your 3D SecureCode on the order check-out page.
  • Feenix™ does not work on Internet explorer 10. Update your browser or use a different internet browser, e.g. Google Chrome.
Can I transfer my Rewards Points between my business UCount Rewards and UCount Rewards for Business programme?
  • No, for tax purposes your Rewards Points need to remain separate.
How do I redeem my Rewards Points into the Solidarity Fund?
  • You can redeem a minimum amount of 100 Rewards Points (R10) into the Solidarity Fund on the UCount Rewards Online Redemption Portal. You will only be able to redeem in value increments of 100 Rewards Points (R10)
  • The Rand value may take up to 3 business days to reflect in the Solidarity fund
Where can I find out more information on the Solidarity Fund donation?
Customer Service
UCount Rewards Contact Centre

How do I get hold of the UCount Rewards Contact Centre?

What are the operating hours for the UCount Rewards Contact Centre?
  • Monday to Friday from 8am to 5pm and Saturdays from 8am to 12pm. Closed on Sundays and public holidays.
How do I reset my Username and Password?
How do I cancel my UCount Rewards for Business membership?

Please note: All unredeemed Rewards Points will be lost upon cancelling the membership.

  • By calling the UCount Rewards Contact Centre on 0860 82 68 68.
Can I re-join the programme after I have cancelled my membership?
Are there any tax implications to being a member of UCount Rewards for Business?
  • You are responsible for any tax implications on any Rewards Points earned or redeemed. You must get professional advice about any tax implications from your participation in the programme.
Who can I contact if I have a query or complaint about the UCount Rewards for Business programme?
  • Call the UCount Rewards Contact Centre on 0860 82 68 68
  • Send an email to [email protected]
  • Send us a fax us on 021 700 8758
  • NB: We are a member of the Banking Association of South Africa, which has appointed an independent Ombudsman for Banking Services to deal with complaints. If we do not resolve your problem or you are not happy with the way your problem was resolved, then you may use the services of the Ombudsman who can be contacted as follows:
Are Rewards Points paid out on deceased estates? If so, how are they paid out?

Deceased Estates

  • If the Business is a sole proprietor, who has died, the account will be frozen. The executor must provide us with a certified copy of the death certificate and any other documents we may request. The executor may instruct us to transfer the Rewards Points to another member’s Rewards Account within 24 months of the death, failing which the Rewards Points will be lost. Any of the Rewards Points that expire during the 24 month period will be lost. The Rewards Account will be cancelled once the Rewards Points have been transferred or at the end of the 24 month period, as set out above, whichever is earlier. We accept no liability whatsoever related to the executor transferring or not transferring the Rewards Points to another member.
Do my Rewards Points expire?

Expiry of Rewards Points

  • Accumulated Rewards Points are valid for a period of five years from the date of issue, following which they will expire.
How do I know how many Rewards Points I have earned?
  • We will send the transactor an SMS with your Rewards Points balance each month, only if you have a minimum balance of 250 Rewards Points.
  • Sign in to the UCount Rewards website using your username and password to download your rewards statement and check your balance.
  • Call the UCount Rewards Contact Centre on  0860 82 68 68
  • SMS the word “BALANCE” to 32700. SMS costs R1.
UCount Rewards Travel Mall and Travel Rewards
Who can buy from the UCount Rewards Travel Mall?
  • All Standard Bank customers who have a Standard Bank business credit or cheque cards can make purchases at the UCount Rewards Travel Mall.
  • UCount Rewards for Business and UCount Rewards members can, however, use their Rewards Points to shop at the UCount Rewards Travel Mall.
How do I qualify for the Travel Rewards?
  • You need to sign in to the UCount Rewards Travel Mall, as a Business Rewards transactor or call the UCount Rewards Contact Centre.
  • Use your qualifying Standard Bank business credit or cheque card to receive up to 40%* back in Travel Rewards on the base fare of all domestic flights booked on the UCount Rewards Travel Mall.

*Terms and Conditions apply

Do I only qualify for Travel Rewards when purchasing on the UCount Travel Mall?
  • Yes, you only earn Travel Rewards for purchases on the UCount Rewards Travel Mall.
  • If, however, the UCount Rewards Travel Mall is offline, you can book via the UCount Rewards Contact Centre and still earn Travel Rewards.
How can I pay?
  • You can pay using your UCount Rewards Points.
  • You can pay using a combination of both Rewards Points and your Standard Bank cheque or credit card.
  • You can pay in full using just your Standard Bank cheque or credit card.
What can I purchase
  • There is a wide range of products and services such as flights, accommodation, car hire and holiday packages available at competitive prices. Click here for more information.
How are my UCount Rewards Travel Mall purchases delivered? 
  • Your UCount Rewards Travel Mall purchases will be sent to you electronically.
Can I change or cancel a booking made on the UCount Rewards Travel Mall?
  • You must contact the Travel Help Desk on 0860 82 68 68 if you need to change or cancel your booking.

Please note: We do charge an admin fee for any cancellation or change made to bookings. Refer to the website for details.

Can I purchase a Visa on the UCount Rewards Travel Mall with my rewards points?
  • No, you can't buy a travel visa with Rewards Points. You can, however, use our visa services on the UCount Rewards Travel Mall. The payment options are specific to the actual permit required.
Who do I contact if there is an emergency regarding my travel booking?
  • You contact the Travel Help Desk on 0860 82 68 68 for any travel related emergencies.

Traveller Support Fee

Why does Standard Bank charge a traveller support fee for bookings made via the UCount Travel Mall and what is it for?
  • You can find the relevant traveller support fee on the UCount Rewards Travel Mall payment page. You will need to approve it as part of the total cost before you confirm details for payment.
  • The assistance of our professional travel consultants before, during and after your trip, ensuring that your arrangements run smoothly.
  • They'll also manage your booking, which includes: 
  • Emergency services are also available throughout your trip.
Do I qualify for Travel Rewards on domestic and international purchases?
  • No, you only earn Travel Rewards for domestic travel purchases made on the UCount Rewards Travel Mall.
  • You do, however, earn up to 1.25%* on all domestic and international travel purchases via the UCount Rewards Travel Mall.
Terms and Conditions and Programme Rules

You can obtain the UCount Rewards for Business Terms and Conditions and Programme Rules by phoning the UCount Rewards Contact Centre on 0860 82 68 68, by visiting any Standard Bank branch, or, to view online, Click here

How long does it take to sign up for UCount Rewards for Business?
Rewards Tier Levels
What are Rewards Tier Levels?
  • The UCount Rewards for Business Tier Level that you qualify for is based on the total number of your Rewards Tier Points, which is set out in the Programme Rules. Your Rewards Tier Level will determine your rate for the Fixed Cycle.
When is my Rewards Tiering Level determined?
  • Rewards Tier Level/ Tiering Level means the UCount Rewards for Business tier that you qualify for based on the total number of your Rewards Tier Points, which is set out in the Programme Rules. Your Rewards Tier Level will determine your Collection Rate for the Fixed Cycle.
How do I know what Rewards Tier Level I qualify for each month?
  • You can view your Rewards Tier on your Rewards Online Profile, or you can call the UCount Rewards Contact Centre on 0860 82 68 68.
Do my Tiering Points have any value?
  • No, they are only used to establish which Rewards Tier you fall into for a particular month. Your Tier Level will, however, determine what your earn rate will be.
What is a 12-month period?
  • A 12-month period refers to 12 consecutive months, for example from September 2018 to August 2019.
Resetting your Business Rewards Card PIN
I have forgotten my Business Rewards Card PIN. How do I request a new one?
  • You may submit a PIN reset request via the UCount Rewards website or by calling the UCount Rewards Contact Centre. If you reset your PIN via the website you can choose your own PIN number, however, if you reset your PIN via the UCount Rewards Contact Centre you will receive an SMS with your new PIN.
Is there a fee for this?
  • You will receive three (3) PIN resets for free on your UCount Business Rewards Card, thereafter a fee of 100 Rewards Points (R10.00) will be charged against the balance in your UCount Rewards account each time you reset your PIN.
What happens when I get a new or replacement Business Rewards Card?
  • If you receive a new or replacement Business Rewards Card for an expired, lost or damaged Card, your new Business Rewards Card will have the first 3 PIN resets free, and you will only be charged from the 4th PIN reset onwards.
If I reset my Business Rewards Card PIN, should I reset my 3D Secure PIN as well?
  • No, your 3D Secure PIN does not have to be changed if you are using the same Business Rewards Card.
  • If your card was lost, stolen, or damaged, then you will have to change your 3D Secure PIN as well.
Rewards Retailers
  • The Rewards Retailers on the UCount Rewards for Business programme are:

1. FreshStop

2. Hirsch’s

3. Incredible Connection

4. Makro

5. NetFlorist

6. Samsung

7. SweepSouth

8. Tiger Wheel & Tyre

10. Wine-of-the-Month Club

How will I know the earn rates of Rewards Retailers?
  • The earn rates for the Rewards Retailers differ and can be found in the UCount Rewards for Business Programme Rules Click here
How do I earn Rewards Points at Rewards Retailers?
  • Just swipe your business credit, cheque or debit card at any of our Rewards Retailers and you will earn Rewards Points.
How do I redeem Rewards Points online at Rewards Retailers?
  • Use your UCount Business Rewards Card when paying for your purchases (either in-store or online) and redeem your points.
Can I return goods purchased at Rewards Retailers with my Rewards Points or with my Standard Bank business card?
  • Yes you can. However when goods purchased at Rewards Retailers with Rewards Points are returned, the Rewards Points cannot be refunded back into your account. Rewards Retailers will provide you with a gift card or voucher to the value of the purchase returned in accordance with their return policy.
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