7.1.1 You must be in Good Standing with us to be able to Collect and/or Redeem Rewards Points. Whether you are in Good Standing will be determined on the last day of every Fixed Cycle.
7.1.2 You will not Collect any Rewards Points if any of the products you hold with us are not in Good Standing
9.1 You can Redeem your Rewards Points:
We may reverse any incorrect Rewards Points allocated to your Rewards Account by way of an account debit. If an incorrect allocation is Redeemed before it is reversed, we may recover the value of those Rewards Points from you
your membership fee is in arrears for two months (we will try to send you notification of your non-payment before cancelling your membership);
your Primary Account is closed;
you engage in a Fraudulent Transaction; or
you breach any of these Terms.
If you decide to re-register for UCount Rewards within 12 months of cancelling your Rewards Account, you will be charged a re-joining fee, which is set out in the Program Rules. Re-registration after 12 months will not incur any fees.
When you contact the Contact Centre, you will only be given information on your Rewards Account or be allowed to Redeem Rewards Points if you answer the security questions correctly.
If you believe that your UCount Rewards Card, its details, your UCount Rewards profile, your PIN, or any other security measures we have put in place, to protect your Rewards Account, have been compromised, you must call the Contact Centre immediately to report it.