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Enjoy peace of mind with 3D Secure

3D Secure is an internationally-recognised security standard which protects your card against unauthorised use and gives you added peace of mind when you are shopping online. Online Rewards Retailers use 3D Secure to authenticate card payments – ensuring you can shop with confidence.

How 3D Secure works for your UCount Rewards Card

You can redeem your rewards points to pay for your purchases at our online Rewards Retailers by using your activated UCount Rewards Card. You may need a 3D SecureCode to authenticate your UCount Rewards Card and to complete your payment on the order check-out page. To save time at check-out, you can get your UCount Reward Card 3D SecureCode before making your purchase by following these simple steps:

  • Log in to your UCount Rewards Online Profile
  • Select ‘Manage UCount Rewards Card’
  • Select ‘Get My 3D SecureCode’.

To get your ‘3D SecureCode’, a One-Time Password (OTP) will be sent to the cellphone number we have for you on record. Enter your OTP at the prompt and your 3D SecureCode for your UCount Rewards card will be displayed on the screen. Make a note of your 3D SecureCode and once you have finished shopping and you want to make your payment with your rewards points, simply:

  • Enter your 16-digit UCount Rewards Card number
  • Enter your name
  • Enter your Card expiry date
  • Enter the 3-digit CVV number on the back of your Card.

You will then see the following screen asking you to enter your UCount Reward Card 3D SecureCode:

3D Secure

Please note that your UCount Rewards Card must be activated in order to retrieve your 3D SecureCode for online redemption. If you haven’t yet activated your UCount Rewards Card, you can do this online, or by calling the UCount Rewards contact centre on 0860 UCOUNT (82 68 68).

Part payments

If you do not have enough rewards points to pay for your purchase in full, you can pay the difference with your Standard Bank Credit or Cheque card*. Once you have completed the payment process above with your UCount Rewards Card, you will be prompted to complete the same process for your Credit or Cheque card – and may be required to enter a separate 3D SecureCode and follow a separate process for that card.

*IMPORTANT NOTE: The option to part-pay using a Credit or Cheque card is not available for online purchases at Makro and Incredible Connection. If you want to redeem your rewards points at Makro or Incredible Connection online, you will need to have enough points available to cover the total purchase price of an item.

Hints for shopping safely online

Whenever you shop online, even if you are shopping on a website that is protected by 3D Secure, it makes sense to take some simple precautions to protect yourself against fraud:

  • Always shop with retailers you know, or research them first to ensure they are reputable and reliable.
  • Keep a record of your online transactions, and always keep purchase confirmation emails.
  • Check the website’s delivery and return policies to ensure that unsatisfactory items can be replaced or refunded.
  • Look for key or lock symbol in the browser window and check the website address, which should begin with https:// rather than http://
  • Make sure your browser and your computer’s operating system software are up to date and that you have reliable anti-virus protection.