As a member of UCount Rewards you will enjoy a host of benefits and rewards as our way of thanking you for banking with us. Here we answer some of your most frequently asked questions about the programme.
UCount Rewards Contact Centre
Cancelling your membership
Re-joining the programme
NB: We are a member of the Banking Association of South Africa which has appointed an independent Ombudsman for Banking Services to deal with complaints. If we do not resolve your problem or you are not happy with the way your problem was resolved, then you may use the Services of the Ombudsman who can be contacted in one of the following ways:
Expiry of rewards points
Traveller Support Fee
|Annual membership fee*:||R264|
|Monthly membership fee*:||R22|
|Card replacement fee:||R52.50|
|Balance request SMS:||R1|
|PIN reset fee: first 3 (three) PIN resets are free, and thereafter 45 Rewards Points (4.50) per PIN reset, which will be deducted from your Rewards Account.||R4.50|
|Delivery fee on purchases 0 – 50 km from the nearest major metropolitan area’s city centre**:||R97|
|Delivery fee on purchases 51 – 100 km from the nearest major metropolitan area’s city centre**:||R125|
|Delivery fee on purchases over 100km from the nearest major metropolitan area’s city centre**||R177|
*including pro-rated fee for membership between registration and 1st debit order
**Delivery charges are calculated based on the distance from our nearest depot located in the following city centres being Johannesburg, Cape Town, Durban, Port Elizabeth, East London to the chosen delivery address.
When you register for UCount Rewards, you must choose a debit order date of either the 1st, 5th, 15th, 20th, 25th, 30/31st or last day of the month, to pay your membership fees.
UCount Rewards membership fees are charged in advance for the month. To allow you to collect rewards points as soon as you are registered, we will add the pro-rated fee (for the days between registration and your debit order) to your first debit order, after which the normal membership fee will apply. Days are counted including registration day, but excluding debit order day.
If you register on the 25th of July and you choose to have your monthly debit order going off on the 20th of each month, your first debit order will only be taken off on 20 August. On that day you will be charged R0.7232 per day for the 26 days (from the 25th of July – 19 August) plus the normal monthly debit order fee of R22 for August. The total debit order value on 20 August will therefore be R40.80. From September onwards you pay R22 per month.